By making a reservation, the user accepts to conclude a rental contract with Casa Cosi Sl, Carrer Muntaner 81 - Barcelona (Spain) (hereinafter identified and referred as “Casa Cosi”) and both parties undertake to respect these General Terms & Conditions and the House Rules of the apartments.
Only the guests accounted for in the original booking and at the check-in are allowed to stay in the apartment. Any additional overnight person must be approved.
LEGAL REQUIREMENTS
REGISTRATION : as a licensed tourist apartment in Catalunya, we are under the obligation to verify every client's identity documents and register them on the Mossos d'Esquadra'Travelers registry', according to Article 29 of the Decree 159/2012.
BARCELONA CITY TAX: the tax on stays in tourism establishments amounts to 4,40€ per person (over 16 years old) and per day (for the first 7 days) from the 1st of April 2022.
The following are exemptions:
Stays subsidized by social programmes of a EU government agency.
Stays by people aged or under sixteen.
Stays undertaken due to force majeure
Stays by any person for health reasons, and their cares.
Documents must be supplied justifying eligibility for these exemptions. In regard to stays for health reasons, proof must be provided that such stays are due to a need to receive healthcare included in the services portfolio of the Catalan public health service.
The identity verification of all the guests, as well as all the payments will be done through a secure link, which will be sent to you a few days before your arrival.
CHECK-IN / CHECK-OUT
The guest must inform Casa Cosi of the planned time of arrival at least 24h before the start of the stay. Casa Cosi shall not be held liable for delays or any inconvenience that could be caused by the lack of information. Extra check-in fees can be applied for specific arrival as mentioned at reservation.
At check-out, guests must vacate the apartment with all luggage. Casa Cosi reserves the right to remove from the apartment any luggage that may still be there after check-out time, and/or claim a penalty from the client that can be withheld from the amount of the Damage Deposit.
DAMAGE DEPOSIT
A Damage Deposit must be paid before arrival. The amount will be returned in full in a maximum of 7 days, if there is no damage or complaint.
CLEANING
Casa Cosi works with professional cleaning and laundry services that follow the health protocols according to the Spanish and Catalan guidelines.
At check-out, guests have to leave the apartment in a reasonable condition with all rubbish taken outand kitchen-ware cleaned. Extra cleaning costs can be required in case of no respect for these rules.
It is prohibited to leave trash bags in the landings, in the entrance or any common area in the building. The trash should be left in closed plastic bags in the street bin containers.
GUESTS’ BEHAVIOR
The guests undertake to behave in a civic manner and respect neighbors.
They also undertake to respect the material and equipment placed at their disposal, to take care of the latter and notify Casa Cosi of any damage they note.
In the case of no respect of the general co-existence rules, Casa Cosi has the right to demand that the guests vacate the apartment immediately.
NOISE
Guests must keep noise to a minimum so as not to disturb the occupants of the neighboring properties – especially during nighttime hours (from 9 pm to 8 am). Parties are strictly prohibited. Meetings in the building entrance or the common area are not allowed. Guests must notify Casa Cosi of any disputes or complaints from the neighbors as soon as possible.
Excessive noise is prohibited at all times and may result in termination of the vacation rental agreement, eviction, loss of rental paid and extra charges.
SECURITY
Any time the guests leave the apartment, it is their responsibility to ensure all windows and doors are closed/locked to maintain security and prevent rain and water damage.
The guests agree not to reproduce and/or give the keys of the property to third parties, and to take the necessary security measures to prevent access to the property to unauthorized people. In case of loss of the keys, guests have to notify Casa Cosi as soon as possible.
Also, Casa Cosi provides an Emergency Number, available 24/7 in case anything happens in the apartment : +34935069875
MODIFICATION & CANCELLATION
Any request to modify the date of the stay must be approved by Casa Cosi. If, for any reason the client must fully or partially cancel the reservation, the cancellation policy will be applied.
If, for any reason outside its control, including force majeure, Casa Cosi is forced to modify the conditions of the reservation, it must immediately inform the guest. Should they not come to an agreement on the terms of the modification, the entire amount shall be refunded to the guest and the latter shall not be able to make any other claim.
LIABILITIES
Casa Cosi is not liable for the damage that could be caused when the equipment is used or in cases of theft, fire and other criminal activities. Casa Cosi shall not be held liable in the case of damage to the lift and other problems outside its control (electricity cuts, etc.) In all circumstances, Casa Cosi shall do its utmost to promptly find a solution to any type of incident. During the stay in the apartments, the guest is responsible for all his/her personal objects of value.
PERSONAL DATA
The treatments and the use of the personal data are only processed for the following purposes :
management of the stay and requested services and the communication with the guests
information to the local authorities, as required by the Catalunya Tourism regulations
The information is stored on a secure server for the time necessary to carry out the different treatments, in accordance with tourism regulations.
Any data that is collected by Casa Cosi, under no circumstances, will be transferred to third companies, except to the local authorities.
WEB PRIVACY POLICY
This Privacy Policy document contains types of information that is collected and recorded by www.casa-cosi.com and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at resa@casa-cosi.com
## Log Files
Casa-cosi.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
## Cookies and Web Beacons
Like any other website, casa-cosi.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
## Third Party Privacy Policies
Casa-cosi.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
## Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Casa-cosi.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
## Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in casa-cosi.com. This policy is not applicable to any information collected offline or via channels other than this website.
## Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.
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Clients can exercise, free of charge, their rights to access, modify and cancel the data by contacting Casa Cosi at : resa@casa-cosi.com
Official complaint forms are at disposal on request.